Highly Symmetrical Organisations

By |2022-10-23T09:07:40+10:00October 23rd, 2022|Categories: Uncategorized|

How many times have you encountered a change that doesn’t make a difference? I have seen many such changes. There’s lots of noise and activity, but, in the end, no difference.In physics, such changes are associated with high levels of symmetry. Take a sphere for example. You can spin it around and turn it upside down and it always looks the same. Lots of activity but no difference.You get the same in some organisations. There is lots of talk about [...]

Reduce the Cost of Organisational Change

By |2022-10-21T11:24:33+10:00October 21st, 2022|Categories: Uncategorized|

Most organisational changes cost more than expected and incur unnecessary financial losses. According to a recent McKinsey study, 78% of the financial losses occur in the implementation phase. And the reason for these losses comes mainly down to people.  Leaders and managers charged with implementing this highly complex task experience the frustrations of dealing with people who are often change-fatigued, stressed, and disengaged. This is a huge problem and, according to the 2022 International Workforce and Wellbeing Mindset Report, one-third of [...]

Positioned to Learn

By |2022-07-10T10:49:01+10:00July 10th, 2022|Categories: Uncategorized|

We often think of change – especially organisational change – as something to be implemented and managed. Change is what happens in the organisational machinery, and in the context within which the organisation operates.Viewed this way, the people that shape or are affected by changes are called stakeholders. Stakeholders are important because they have power to render the change project successful, or a failure. They can either buy in to the changes and engage in the program, or they resist [...]

Failure

By |2022-04-03T11:39:13+10:00April 3rd, 2022|Categories: Uncategorized|

Failure. It’s not a four-letter word but it’s still a dirty word in many places.From this starting point, we could explore attitudes towards failure and the importance of psychological safety as a key cultural element.But we won’t.Instead, let’s explore why failure happens.In the September 18, 2018 edition of Forbes, Harvard professor Amy C. Edmonson provided an outline of why people fail. Let me interpret her ideas, ranked from negative to positive. People fail because of:Deviance – they intentionally choose to [...]

Is My Organisation Ready to Change?

By |2022-02-21T08:21:29+10:00February 17th, 2022|Categories: Uncategorized|

What is the critical factor indicating the organisation is ready for the change?This is a great question but before we delve into an answer, let’s stop for a moment and think about ‘the change’. The change (whatever it is) must be a response to a problem (either something is wrong, or there is an opportunity to grasp).  The change could be anything – new IT solutions, new markets, new business processes, etc.Whatever ‘the change’ is, it will probably succeed or [...]

On the Kubler-Ross Model

By |2022-02-13T12:44:42+10:00January 13th, 2022|Categories: Uncategorized|

On the Kubler-Ross ModelI have written elsewhere about the Kubler-Ross Model (KRM).I have nothing against the model, but I do have a problem with it when it’s used as a model of change. Unfortunately, it is often used that way in the commercial world, and often by change managers.I won’t go into a description of the model – check it out online if you are not familiar with it.However, I will give you some reasons why it should not be [...]

Competitive Advantage

By |2021-12-30T16:14:40+10:00December 30th, 2021|Categories: Uncategorized|

Whether a business survives and thrives depends on how creatively it adapts to future demands, not how well it has performed in the past. Adapting to an unknown and unpredictable future requires agility. Becoming more agile in how we think and work is the best preparation we can make right now for whatever the future brings. Where Competitive Advantage Comes FromTechnology doesn’t provide much competitive advantage anymore because the same technologies are accessible to most businesses. Real competitive advantage comes from adaptable people working with [...]

Getting to Know Agility

By |2022-02-02T06:06:45+10:00September 22nd, 2021|Categories: Uncategorized|

Getting to Know Agility What do we know about the strategic creation of agile organisations?In 2014, Schulling reported on a 25 year-long study into this question. Here are 6 insights from that study.Develop an inquiry focus. Don’t base decisions on assumed knowledge but foster an attitude of inquiry.Encourage diverse views. For most business issues, there is no one right answer. Seek multiple perspectives.Create a safe environment. If you want people to think and act in agile ways, they need to [...]

KPIs and Change Fitness

By |2021-06-20T10:15:26+10:00June 20th, 2021|Categories: Uncategorized|

The true value of change fitness becomes apparent when you think of improvements in KPIs. Performance improvements can come from efficiency gains, or they can come from capacity gains. Building change fitness increases performance capacity. We have outlined this in our recent publication “Big Performer”.This of this for a moment. If you could improve your performance capacity by, say, 10% over the next 90 days, what impact on your KPIs would that produce? What would be the dollar value of [...]